Frequently asked questions

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Diabetes-Related Conditions That Our Team Helps Manage

What conditions do your virtual endocrinology services treat?

Our services treat Type 1 and Type 2 diabetes

Can virtual endocrinology services help with insulin management?

Yes, our endocrinologists can help you manage insulin therapy, adjust dosages, and provide guidance on blood sugar monitoring.

Yes, our endocrinologists can provide guidance on weight management, especially when weight gain is related to hormonal imbalances.

How do virtual endocrinology services support patients with thyroid disorders?

Our services include regular monitoring of thyroid hormone levels, medication adjustments, and personalized treatment plans for conditions like hypothyroidism and hyperthyroidism.

Can virtual endocrinology services help with diabetes education?

Yes, we offer diabetes education as part of our services, helping you understand your condition, manage blood sugar levels, and make lifestyle changes.

Are virtual endocrinology services available to children and adolescents?

Yes, our services are available to patients of all ages, including children and adolescents who need specialized endocrine care.

How Does The Healthiest You Diabetes Management Program Work?

How often will I meet with my virtual endocrinologist?

The frequency of your consultations will depend on your specific condition and treatment plan, but most patients have follow-up appointments every 3  months.

Do I need a referral to access virtual endocrinology services in Ontario?

If you have a family doctor, you will need a referral from them, please email us for a referral form.

I don’t have a primary care or family doctor what do I do?

Please complete our online enrolment form and someone from our care team will contact you within 3 business days to set-up an appointment.

What technology do I need for a virtual endocrinology consultation?

You’ll need a device with a camera and microphone, such as a smartphone, tablet, or computer, and a reliable internet connection for your video consultation.

How do I book a virtual appointment with your specialists?

Booking an appointment is easy. Simply visit our website, fill out the appointment request form, and our team will contact you to schedule your consultation.

How do I prepare for a virtual endocrinology appointment?

Prepare by having your recent blood test results, a list of current medications, and any questions you want to discuss with your endocrinologist.

Can I get prescriptions through virtual endocrinology services?

Yes, our endocrinologists can prescribe medications, which can be sent directly to your Metro or Food Basics pharmacy.

How do your virtual endocrinology and Diabetes services handle blood work and diagnostic tests?

You may be referred to a local lab for blood work and other diagnostic tests, with results shared directly with your virtual endocrinologist.

How do I get my test results through your virtual endocrinology and Diabetes services?

Test results are usually shared through the secure patient portal, where you can review them and discuss any concerns with your endocrinologist during your next appointment.

How do I communicate with the healthcare team between appointments?

You can communicate with your endocrinologist through our secure patient portal, where you can send messages, ask questions, and receive timely responses.

Program Costs and Fees

Are virtual Diabetes services covered by OHIP?

Yes, consultations with an endocrinologist in Ontario are typically covered by OHIP. However, some additional services may not be covered.

Want to Learn More About The Healthiest You Diabetes Management Program?

Schedule a call or speak with a live agent at 905-291-3539 (Mon-Fri, 8 AM – 6 PM ET), or click the button below to fill out our Contact Form.

Contact us today to get started

Fill out the form below to see if you’re eligible for our program. We aim to respond to all inquiries within one business day.